Employee experience

 “Your top employees aren’t simply doing a job for you. They create outcomes that wouldn’t be possible if they disappeared.”

Roger Martin

One thought - An employer won’t know what a stellar employee could have contributed if they leave. The impact of innovations that were never implemented can’t be measured. The loss is both nothing and infinite.

As an employee, my needs are simple, but not easy

-  Pay me for my work

- Set me up for success

- Treat me like an adult

I think what sets both customer experience and employee experience apart for me, is an ability to express function and value *from my perspective.*

A Burger King experience stands out: the worker at a drive-through window asked me to pull up and park so they could “get your fries hot and ready for you.”

I waited just as long as I would have if I parked because “we are waiting on your fries.” But I returned to the restaurant for years because I appreciated the framing in terms of the value I was getting.