Expertise
The article on expertise is amazing. Very insightful and thorough.
One of the points that it makes is that experts are not experts at PATTERN recognition (which is the avenue that I was going down), they are experts at PROCESS recognition.
I think that the field of training, in general, focuses on pattern recognition:
- If you see this, click here.
- If your employee says this, say that; so that you can be an effective coach.
Process recognition is impossible to explain or duplicate in a laboratory or training setting. It's knowing that if you say this to Greta; who's from Carolina, whose husband is a chef and who's had a stressful week due to work responsibilities; then Varda; who has a flexible approach to time, who is a brunette and who likes to classify things; is going to react like this.
In order to be able to achieve expert level process recognition, the article states that two things must be present: Talent and about four hours of deliberate practice a day.
"Deliberate practice mean pursuing a well-defined task, appropriate for the individual's level, allowing for opportunities for error, error correction and informative feedback."
Which is great - that's what we do in training, right? But what do they mean by "well-defined task?" Is it a pattern task? "Think of all of the games you could develop to reinforce this learning point." Or is it a process task? "Given the difference between pattern recognition and process recognition, how could we use this to make our sales training stronger?"
I'm guessing that the practice leans toward process-based.
Given this, how could we lead our students to integrate the informational nuggets that we teach them into process-based practice? What does process-based practice look like for salespeople? (What do they do, who do they talk to, what and where do they get new information, how do they find an appropriate task?) Who could we ask and what would we ask them?
-VLMaish Nichani wrote:
To: Varda
Subject: Links - 06 Mar
Date: Tue, 7 Mar 2006 01:17:05 +0800
From: "Maish Nichani"
ARE YOU AN EXPERT?
I was looking up material on expertise and came across this wonderful treatise (PDF) on the pros and cons of expertise. Here are some facets of expertise that are discussed: * Where do experts do well* Expert performance and problem types* Expertise and deliberate practiceI've come across the last point before and it has influenced my thinking since. Deliberate practice is what distinguishes an expert from a non-expert. It is all about being mindful about one's learning. It is about acting on feedback and making adjustments on a regular basis for the sole purpose of gaining a better understanding. Wonderful stuff. Print it out and read it, and if you want to be adventurous, follow the articles mentioned in the endnotes. http://www.leggmason.com/funds/knowledge/mauboussin/Are_you_an_expert.pdf
One of the points that it makes is that experts are not experts at PATTERN recognition (which is the avenue that I was going down), they are experts at PROCESS recognition.
I think that the field of training, in general, focuses on pattern recognition:
- If you see this, click here.
- If your employee says this, say that; so that you can be an effective coach.
Process recognition is impossible to explain or duplicate in a laboratory or training setting. It's knowing that if you say this to Greta; who's from Carolina, whose husband is a chef and who's had a stressful week due to work responsibilities; then Varda; who has a flexible approach to time, who is a brunette and who likes to classify things; is going to react like this.
In order to be able to achieve expert level process recognition, the article states that two things must be present: Talent and about four hours of deliberate practice a day.
"Deliberate practice mean pursuing a well-defined task, appropriate for the individual's level, allowing for opportunities for error, error correction and informative feedback."
Which is great - that's what we do in training, right? But what do they mean by "well-defined task?" Is it a pattern task? "Think of all of the games you could develop to reinforce this learning point." Or is it a process task? "Given the difference between pattern recognition and process recognition, how could we use this to make our sales training stronger?"
I'm guessing that the practice leans toward process-based.
Given this, how could we lead our students to integrate the informational nuggets that we teach them into process-based practice? What does process-based practice look like for salespeople? (What do they do, who do they talk to, what and where do they get new information, how do they find an appropriate task?) Who could we ask and what would we ask them?
-VLMaish Nichani
To: Varda
Subject: Links - 06 Mar
Date: Tue, 7 Mar 2006 01:17:05 +0800
From: "Maish Nichani"
ARE YOU AN EXPERT?
I was looking up material on expertise and came across this wonderful treatise (PDF) on the pros and cons of expertise. Here are some facets of expertise that are discussed: * Where do experts do well* Expert performance and problem types* Expertise and deliberate practiceI've come across the last point before and it has influenced my thinking since. Deliberate practice is what distinguishes an expert from a non-expert. It is all about being mindful about one's learning. It is about acting on feedback and making adjustments on a regular basis for the sole purpose of gaining a better understanding. Wonderful stuff. Print it out and read it, and if you want to be adventurous, follow the articles mentioned in the endnotes. http://www.leggmason.com/funds/knowledge/mauboussin/Are_you_an_expert.pdf
posted by Varda Lobanov | 12:06 AM
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